Welcome to our FAQ page – your go-to spot for all those burning questions you might have about our products and services. We've rounded up some of the most common queries our customers have, and if you still can't find what you're looking for, no worries! Just give us a shout, and we'll be more than happy to help you out.
How long does order processing take?
Processing time & dispatching is 4 to 5 business days and delivery for NSW orders are within 3-5 business days. Rest of Australia orders delivery takes 4 to 8 business days. Western Australia, Northern Territory & rural areas may take longer.
Please note that due to the volume of orders sometimes packing process can take longer, if that is the case our customer service support will get in contact. If you are concern about your delivery please contact us.
- NSW/ACT: standard delivery flat fee $9.90 + GST.
- QLD/VIC/TAS: standard delivery flat fee $14.99 + GST.
- NT/SA/WA: standard delivery flat fee $19.99 + GST.
Can I use more than one discount code per order?
No, only one discount code can be applied per checkout. We only allow 1 promo code to be used at a time to ensure fairness and consistency in our promotional offers. If you have multiple discount codes, please choose the one that provides the best value for your current order.
Why is my discount code not working?
There could be a few reasons why your discount code isn't working:
Only One Discount Code Per Order: We allow only one discount code per order. If you have already applied a discount code or are using a promo bundle, additional codes will not be accepted.
Expired Code: Check the expiration date of your discount code. If it has expired, it will no longer be valid.
Minimum Purchase Requirement: Some discount codes may have a minimum purchase requirement. Ensure your order meets this requirement.
Product Exclusions: Certain products may be excluded from promotions. Review the terms and conditions of the discount code to ensure your items are eligible.
If your discount code still isn't working, please contact our customer support for assistance.
What payment options do I have?
We accept Paypal, Visa, Mastercard, Shopify Pay, Apple Pay, and AMEX.
Where does the Local Basket ship from?
The Local Basket warehouse is based on the Sydney Northern Beaches, New South Wales, Australia.
Does The Local Basket accept returns?
Yes, we do accept returns and exchanges. All you need to do is send us an email and pay the postage. The items must be returned within the first 30 days. We do not accept returns or exchanges on any sale items. For more information on our returns policy, please view ourRefund Policy.
What if one of the items I purchased broke during transport?
We do refund broken items damaged during transport. Please before touching the items make sure to send us a photo so we can assess the situation. Contact us via info@thelocalbasket.com.au.
What if I want to include a product on your website?
We‘re happy to support local businesses and farmers. Please contact us via the form or email us at info@thelocalbasket.com.au.
