We strive to process all orders promptly, typically within a couple of days. However, order processing usually takes 5 to 6 business days, with slightly longer times during peak periods, such as Christmas.

Delivery Times

• NSW: 3–5 business days
• Rest of Australia: 4–8 business days
• Western Australia, Northern Territory & Rural Areas: May take longer

Please note that orders containing more than 5 units of the same product may require additional processing time due to the packing requirements. If this occurs, our customer service team will contact you to provide an update.

If you have concerns about your delivery, please don’t hesitate to reach out to us for assistance. For more details, please check our Delivery Policy. 

We ship Australia wide. 

FREE Shipping for all orders over $100.

Orders Under $100:

- NSW/ACT: standard delivery flat fee $9.90 + GST.

- QLD/VIC/TAS: standard delivery flat fee $14.99 + GST.

- NT/SA/WA: standard delivery flat fee $19.99 + GST.

No, only one discount code can be applied per checkout. We only allow 1 promo code to be used at a time to ensure fairness and consistency in our promotional offers. If you have multiple discount codes, please choose the one that provides the best value for your current order.

There could be a few reasons why your discount code isn't working:

1. Only One Discount Code Per Order: We allow only one discount code per order. If you have already applied a discount code or are using a promo bundle, additional codes will not be accepted.
2. Expired Code: Check the expiration date of your discount code. If it has expired, it will no longer be valid.
3. Minimum Purchase Requirement: Some discount codes may have a minimum purchase requirement. Ensure your order meets this requirement.
4. Product Exclusions: Certain products may be excluded from promotions. Review the terms and conditions of the discount code to ensure your items are eligible.

If your discount code still isn't working, please contact our customer support for assistance.

We accept Paypal, Visa, Mastercard, Shopify Pay, Apple Pay, and AMEX.

The Local Basket warehouse is based on the Sydney Northern Beaches, New South Wales, Australia.

Yes, we do accept returns and exchanges. All you need to do is send us an email and pay the postage. The items must be returned within the first 30 days. We do not accept returns or exchanges on any sale items. For more information on our returns policy, please view ourRefund Policy.

We do refund broken items damaged during transport. Please before touching the items make sure to send us a photo so we can assess the situation. Contact us via info@thelocalbasket.com.au.