Shipping & Delivery Policy
Last updated: 31 August 2026
Thank you for shopping with The Local Basket. We aim to process and deliver your orders as quickly as possible. Please read the following information regarding our order processing, shipping and delivery arrangements.
1. Order Processing
Orders are generally processed and dispatched within 5–6 business days after payment has been received in full.
During particularly busy periods, including Christmas and other peak trading periods, processing and dispatch may take longer than the usual timeframe.
Our products are dispatched from our warehouse located at:
152 Ryans Road, Nundah QLD 4012
Once your order has been processed, it will be shipped to the delivery address provided by you during the ordering process.
Unless otherwise agreed by The Local Basket, orders will be delivered to the address specified in your order confirmation.
2. Delivery Timeframes
The delivery timeframes below are estimates and commence after your order has been processed and dispatched.
NSW & ACT
- Standard delivery fee: $9.90 + GST for orders under $100
- Processing and dispatch: 5–6 business days
- Estimated delivery: 3–5 business days
QLD, VIC & TAS
- Standard delivery fee: $14.99 + GST for orders under $100
- Processing and dispatch: 5–6 business days
- Estimated delivery: 4–8 business days
NT, SA & WA
- Standard delivery fee: $19.99 + GST for orders under $100
- Processing and dispatch: 5–6 business days
- Estimated delivery: 4–8 business days
Deliveries to Western Australia, the Northern Territory and rural or remote areas may take longer than the estimated delivery timeframe.
Free Shipping
Free standard shipping is available on orders over $100.
3. Delivery Address
Customers are responsible for ensuring that their delivery address is accurate and complete when placing an order.
Unless otherwise agreed by The Local Basket, we will deliver your order to the address provided in your order confirmation.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to assist, although additional delivery or redirection charges may apply where these are imposed by the relevant carrier.
4. Tracking & Delivery Attempts
Where tracking is available, tracking details will be provided once your order has been dispatched.
Delivery dates provided by The Local Basket or the relevant carrier are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, weather, peak periods and other unforeseen events.
If no one is available to receive your package, the carrier may leave the package in an appropriate location, take it to a local post office or courier collection point, or provide instructions for arranging another delivery attempt. The process will depend on the carrier and the delivery address.
Customers should follow any instructions provided by the carrier to arrange collection or redelivery.
5. Delays
We work with our delivery partners to ensure orders are delivered as promptly as reasonably possible. However, delivery timeframes are estimates and are not guaranteed.
If your order is significantly delayed or cannot be supplied within the agreed timeframe or a reasonable timeframe, please contact us so that we can investigate the matter and work with you to resolve it.
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
6. Out-of-Stock Products
Due to the large range of products available through The Local Basket, occasionally an item may become unavailable or go out of stock before your order can be fulfilled.
If an item in your order becomes unavailable, we will contact you as soon as reasonably possible to discuss the available options.
Where we are unable to supply a product that you have paid for, we will provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.
7. Inspecting Your Order
We recommend that you inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, faulty, defective, incorrect or does not otherwise meet the requirements of the Australian Consumer Law, please contact us promptly with details of the issue and, where possible, photographs of the product and packaging.
We will assess the issue and provide an appropriate remedy where required by law.
Our Refund & Returns Policy operates in addition to, and does not replace or limit, your rights under the Australian Consumer Law.
8. Australian Consumer Law
The Local Basket complies with its obligations under the Australian Consumer Law (ACL).
The ACL provides consumers with automatic consumer guarantees when purchasing goods and services. These guarantees cannot be excluded, restricted or removed by a business's terms and conditions.
Depending on the circumstances, if a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy available under the Australian Consumer Law.
Nothing in this policy is intended to limit or exclude any rights you have under the Australian Consumer Law.
9. Shipping & Delivery Enquiries
If you have concerns about your delivery, believe your order is overdue, or require assistance with tracking your parcel, please contact our customer service team.
We will do our best to investigate the matter and assist you as quickly as reasonably possible.
Thank you for shopping with The Local Basket.
The Local Basket Team
